This policy applies to all services offered by Krestapay, including but not limited to:
Before Project Commencement: If a client cancels a project before work has officially started, Krestapay may issue a refund after deducting consultation charges, requirement analysis, administrative expenses, and payment processing fees. The remaining amount, if any, will be refunded.
After Project Commencement: Once project work has begun, payments made for planning, research, design, development, testing, and resource allocation shall be considered earned and are non-refundable. Any refund request after project commencement shall be reviewed solely at Krestapay's discretion.
Any completed work up to the cancellation date may be delivered upon settlement of outstanding dues.
No refunds shall be issued after:
Once deliverables have been accepted, the project shall be deemed successfully completed.
For SaaS products, maintenance plans, hosting services, and recurring subscriptions:
No partial refunds will be provided for unused subscription periods unless otherwise specified.
Payments made for domain registrations, renewals, web hosting, cloud services, SSL certificates, third-party licenses, and API subscriptions are generally non-refundable because such services are purchased from external providers. Refunds, if available, shall be governed by the respective provider's policies.
Refunds will not be issued if project delays occur due to:
Project timelines may be revised accordingly.
If a client is charged more than once for the same service due to a technical or billing error, the duplicate amount will be refunded. Approved refunds will be processed to the original payment method.
Refund requests may be considered in exceptional circumstances where:
Approval of such requests shall remain at the sole discretion of the Company.
Approved refunds are generally processed within 7–14 business days.
Actual credit timelines may vary depending on banks, credit card providers, payment gateways, and financial institutions. Krestapay shall not be responsible for delays caused by third-party payment providers.
Krestapay reserves the right to modify this Refund & Cancellation Policy at any time. Any changes will become effective immediately upon publication on this page.
For any questions regarding this Refund & Cancellation Policy, please contact us using the details above.